Refund Policy

1. Refund Eligibility Criteria

Refunds will only be considered in cases where the product received is damaged or defective.

• The refund request must be submitted within 48 hours of delivery.

• The item should remain unused, unwashed, and in its original packaging.

Requests that do not meet these conditions may not be approved.

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2. Compulsory Unboxing Video Proof

To initiate a refund request, customers must provide a clear and uninterrupted unboxing video that shows:

• The sealed parcel before opening

• The package being opened

• The damaged or defective product clearly visible

Please note: Claims without proper video proof may be declined.

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3. Refund Request Procedure

To apply for a refund, please email the following details:

• Unboxing video

• Order ID

• Full Name

• Registered Mobile Number

Send all information to: [your email address]

Incomplete details may delay the process.

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4. Review & Response Timeline

Our support team will carefully review your request.

• You will receive an update within 4–5 working days.

• After discussion between the customer and our support team, the final decision will be communicated.

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5. Refund Processing

If your refund request is approved:

• The amount will be credited back to the original payment method.

• Refunds are processed within 7–10 working days after approval.

Shipping charges (if applicable) are non-refundable, unless the product was delivered damaged.

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6. Situations Where Refund Will Not Be Approved

Refund requests will not be accepted if:

• An unboxing video is not provided.

• The product has been used or damaged after delivery.

• The claim is raised beyond the 48-hour window.